Intermedia Unite
Cloud phone systems
One number follows you from the shop in Kailua-Kona to a delivery run in Waimea. Desk phone, cell app, and laptop all ring together, and customers never know you left the building.
Phone support that covers the whole island
Business Phone Systems on the Big Island
Kona and Hilo sit a two hour drive apart, and plenty of businesses need phones working on both sides. Val supports the whole island from one place, because with cloud systems the miles stop mattering.
Talk to Val
406-609-4000 · free quote
Send Val a message
Two coasts, one system
The Big Island runs on two hubs. The Kona side has the Kohala Coast resorts, the coffee farms above Kailua-Kona, and most of the visitor traffic. The Hilo side has the county seat, the university, the port, and the farms. Between them lies 78 miles of highway over the saddle, which is why anyone shopping for business phone systems on the Big Island learns fast that on-site service usually means paying for somebody's long drive.
That drive is exactly what Val's model removes. She spent 25 years in Hawaii telecom on Maui, from 1995 to 2020, crawling under desks and programming systems for island businesses. Now she does the same design and support work remotely on the Intermedia cloud platform, and a system in Waimea gets attention as quickly as one in Hilo town, because nobody has to go anywhere.
Phones arrive pre-programmed at your door, whether that door is on Alii Drive or Kilauea Avenue. Val handles number porting and configuration over the internet, trains your staff by video, and answers support calls herself, with island hours in mind.
The lineup for the Big Island companies
The same six building blocks, arranged differently for a resort desk than for a farm office.
Intermedia AnyMeeting
Video meetings
Screen sharing and video calls come standard, which beats driving two hours across the saddle for a sit down. Meet with the other side of the island, or the mainland, from wherever you are.
Intermedia SecuriSync
Secure file sharing
Invoices, field photos, and equipment manuals sync between locations automatically. A crew above Kona and the office in Hilo work from the same files without emailing attachments back and forth.
Intermedia Archiving
Call and message archiving
When a customer dispute or a compliance question surfaces months later, you search old calls and texts instead of relying on memory. Everything the system handles gets kept and indexed.
Intermedia Contact Center
Contact center
Busy reservation lines and dispatch desks get call queues, routing rules, and dashboards showing wait times as they happen. Nobody rings unanswered while your staff juggles walk-in customers.
Taught by Val
Training for your team
Every user gets video training from Val herself, scheduled around Hawaii hours. She explains the system the way a coworker would, and she stays reachable long after cutover day.
Curious what your seat count costs?
Price my island setup A free, specific quote for Kona, Hilo, or both.Island realities, handled
Your 808 numbers stay put
Kona and Hilo numbers both port to the new system, and the old service stays live until cutover day. No reprinting signs, menus, or truck lettering.
Built for uneven internet
Connectivity varies a lot between Waimea, the coast, and Puna. Unite runs on modest bandwidth, and the cell app keeps calls moving if the office connection drops.
Every district, same service
From Kohala to Ka'u, remote support treats the whole island identically. There is no service radius and no travel time baked into anything Val does.
The path to new phones in the Big Island
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1
Talk story first
Call Val and describe the business, where your people sit, and what the current phones get wrong.
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2
Get a real design
She lays out users, call flow, and hardware for your location or locations, with a free price attached.
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3
Unbox and plug in
Pre-programmed phones ship to Kona, Hilo, or both. They register themselves once they touch your network.
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4
Learn it, then lean on it
Staff train by video in plain terms, and Val remains your direct support line after the switch.
The porting paperwork can start today
Begin the number move Weeks of carrier lead time disappear when you start early.Asked from both sides of the island
What do business phone systems cost on the Kona side?
The same as on the Hilo side, which is part of the point. Pricing is per user per month on the Intermedia platform, so a four person gallery pays a fraction of what a fifty seat reservation desk does. Val prices your exact situation for free and is direct about features you can live without.
We want this finished before the holiday rush. Realistic?
Usually, if you start early. Equipment and configuration move fast. Moving your existing numbers off the old carrier is the slow part, often several weeks, and your current line keeps working until the transfer completes, so there is no dead air in between.
We are a five person farm office up in Honokaa. Is this worth it for us?
Yes, and small rural operations often get the most out of it. The mobile app means the office number gets answered from the field, and voicemail arriving as email means a town run does not pile up missed calls.
Who shows up when something breaks?
Nobody has to. Val logs into your system remotely and corrects configuration on the spot, and failed hardware gets replaced through Intermedia support. Compare that with waiting for a technician to fit your site in around a cross-island drive.
Our retail side is in Kailua-Kona and the warehouse is in Hilo. Can that be one phone system?
That split is exactly what this platform handles well. One account delivers business phone service to the Hilo warehouse and the Kona storefront alike, with three digit dialing between them and one main number your customers remember.
Resources for Hawaii businesses
Three state resources worth bookmarking while you sort out phones and paperwork.
Hawaii Broadband Office
The state's broadband program office, with coverage maps and buildout plans that matter most in rural stretches of Hawaii Island.
Hawaii PUC, Telecommunications
Where to check which phone carriers are regulated and active in the state, and who oversees them.
Hawaii Business Express
The gateway to the state's online business filing portal, so registrations and annual reports never require a trip to Honolulu.
Get both sides of the island on one system
Tell Val how your business is spread out and she will design around it. The quote is free and the advice is honest.
Reach her directly at 406-609-4000