Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold are substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyze, and govern these interactions.

Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.

This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.